Stories about conversational AI
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Orchestration is the new challenge for CX in the age of AI agents
AI InsightEnterprises are rapidly deploying AI agents and automation but lack integrated and seamless orchestration capabilities in legacy systems, leading to increased cognitive load for human agents and impacting customer experience.Key TakeawayInsufficient integration and orchestration capabilities in legacy systems.Why It MattersImpacts enterprise customer experience and human agent efficiency.Who's Affected- EnterprisesImpacts customer experience and operational efficiency of enterprises.
- Human AgentsIncreases the cognitive load on human agents.
- AI ResearchersIndicates integration and orchestration issues in AI agent deployment.
What's NextFocus on how enterprises improve integration and orchestration capabilities in legacy systems.Importance 70/100